Reference

How xd66 Handles Your Personal Information

This Privacy Policy explains what data xd66 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and exactly how we handle it.

Account data handled with carebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYou can request your data anytimePolicy applies across all devices
xd66 How xd66 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review what data we hold on your account, request a correction, or ask us to delete information, our support team handles these requests directly. You can reach us through live chat, email or our in-app help channel. We aim to acknowledge your request and respond with a clear next step without unnecessary delay.

Live Chat Start a chat session directly from your account dashboard. Our support team can locate your data record and confirm what information is held against your profile.
Email Support Send your data request or privacy question to our support address. Include your registered account name so we can verify your identity before acting on the request.
In-App Help Open the Help section inside the xd66 app or mobile browser lobby. From there you can raise a privacy ticket and track its status without leaving the platform.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

xd66 applies a set of consistent practices around data security, cookie use, account verification and retention. These are not aspirational statements — they describe how the platform actually operates when you log in, deposit with Nagad or Rocket, and play. Each practice below reflects a real step in our account and payment infrastructure.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. We do not store plain-text passwords, and session tokens expire after a period of inactivity to reduce unauthorised access risk.

Cookie Use

We use cookies to keep your session active, remember your preferred payment method between visits, and measure which parts of the lobby load correctly on your device. You can manage cookie preferences in your browser settings.

Data Retention

Account records are kept while your account remains open. After an account is closed, we retain data for a period required under applicable rules, then delete or anonymise it. You can request confirmation of your retention period via support.

Requesting Changes

To correct, export or delete personal data, contact support through live chat or email with your account details. We verify your identity first, then act on the request and confirm the outcome in writing.

Common Questions About Your Privacy on xd66

These are the privacy questions we hear most from people using xd66 in Bangladesh — covering data access, wallet information, cookies, account deletion and how to get in touch if something needs correcting.

We collect your name, mobile number, email address and the payment method you register — bKash, Nagad or Rocket. We also collect device and session data to keep your account secure.

We store only the reference details needed to match your transaction to your account. Full wallet credentials for bKash, Nagad or Rocket are handled by the payment processor, not held on our servers.

Yes. Contact our support team via live chat or email, verify your identity, and we will provide a summary of the personal data we hold against your registered account.

Send a deletion request through live chat or email support with your account details. After identity verification, we process the request and confirm in writing. Some data may be retained as required by applicable rules.

We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions. We do not sell your personal information to advertisers or unrelated external parties.

We use session cookies to keep you logged in, functional cookies for your payment preferences, and analytics cookies to improve lobby performance. You can manage or block them in your browser or device settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.